Customer Support Readiness
0% complete to your Scorecard & Roadmap
How do you currently handle customer inquiries?
Automated systems (e.g., chatbots)
Partially automated but mostly manual
Completely manual and time-consuming
How quickly do customers receive responses to their queries?
Instantly, via automation
Within a few hours
It often takes over a day
How personalized are your interactions with customers?
Highly personalized using data and AI
Somewhat personalized, but not automated
Not personalized at all
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